Privacy Policy

At Cooper Tires®, we realise that your personal concerns are sensitive, and we understand that you trust us to be very careful with your information.

We respect your privacy and we’re committed to protecting your personal information; that’s why we comply with Australian and New Zealand privacy requirements. We have provided this policy to explain how your information is collected, used and protected.

We encourage you to read the policy carefully and we hope it will help you to make informed decisions about sharing your information with us.

This policy covers the following areas:

1. Our use of your information
2. Third party disclosure
3. Your choices
4. Our security measures
5. Contact with Cooper Tires® about your personal information

If you have any questions or concerns about our policy you can email us: privacy@exclusivetyres.com.au

1. OUR USE OF YOUR INFORMATION

The more we know about you, the easier it is for us to deliver helpful, relevant information and services. We collect personal and non-personal information to tailor the content you see and to contact you.

However, we will never collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself and how you use our site.

TYRE ADVICE

When you contact us on our site, we collect personal information such as your email address and contact details. If you contact our team for personalised tyre advice, you may be asked questions about your tyre history and current concerns. This allows our team to give you detailed, personal advice.

USER FEEDBACK

From time to time we may ask you for feedback about our site. This information allows us to better understand the needs of our users and to gather information about issues and trends. We store answers but these are not linked to identifying information about you and they will not be shared with third parties except for your testimonials and you will always be asked for permission to use those before publication.

COMPETITIONS

When you enter a competition on our site, we may ask you to provide additional information or answer certain questions. We may contact you in connection with a particular competition to update you regarding your status, let you know that a competition has ended and for other competition-related messages.

SEARCH

When you search on our site, we store the search terms and the site(s) visited so that we can continuously improve the quality of our search results.

LOG INFORMATION

When you visit our site, our servers will collect log information. This information may include your page request, Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser. Log information helps us to gather information about how our site is being used, such as the pages visitors are viewing.

COOKIES

We use cookies to make your use of our website and services as convenient as possible. Cookies do not personally identify you; they are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Cookies help us to personalise your experience and generate tailored content. We can also use cookies to monitor the amount of people using our site and how they are using it. From time to time, we may use cookies to track online competition entrants. Importantly, we do not store any identifying information in any cookies on your computer.

You can set your browser to refuse cookies, but this may mean you cannot log in or take full advantage of our website. You will find advice on how to reset your cookies in your browser’s ‘Help’ section.

2. THIRD PARTY DISCLOSURE

We will not use or disclose any information about you without your consent. There may be exceptional circumstances where this may not be possible, such as if disclosure is required by law or is necessary to protect the rights or property of Cooper Tires® or any member of the public, or to lessen a serious threat to a person’s health or safety.

COMPETITIONS

Some or all of the information collected during a competition may be disclosed publicly. It may also be shared with a co-sponsor(s) or a provider(s) of prizes in order to update you of your status, let you know that a competition has ended or for other competition-related indicated on the entry form. If data will be disclosed or shared, we will include a notice at the time of data collection.

3. YOUR CHOICES

You are given choices when we ask for personal information and, whenever possible, we try to explain why we ask for information. You can always refuse to provide personal information, but this may mean that some site features will not function properly as a result.

UPDATING YOUR INFORMATION

You have the right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why. To request access, please contact our privacy officer whose details are set out below.

EMAILS

Email communication that you send to us via links on our site may be shared with an employee. If you provide personal information in your email, it will be used only for the purposes of answering your email.

EMAIL ALERTS

You have the option to receive regular email newsletters from the site. You can unsubscribe from newsletters by clicking on the “unsubscribe” link at the bottom of any newsletter.

4. OUR SECURITY MEASURES

We are dedicated to protecting the security of your information. Your electronic information is stored on secure servers that are protected in controlled facilities. Our employees have limited access to your personal information and those who misuse your information will be disciplined and possibly terminated. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times.

FUTURE CHANGES

As we evolve and introduce new services and features on our site and in our business, our policies will be reviewed and may be revised. We reserve the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change. If you don’t agree with the new policy, you always have the option of not visiting this site.

5. CONTACT WITH COOPER TIRES® ABOUT YOUR PERSONAL INFORMATION

You may wish to contact us to access your personal information, to seek to correct it or to make a complaint about privacy. Our privacy email contact address is privacy@exclusivetyres.com.au and further contact details for Cooper Tires® and privacy are set out below:

Cooper Tires
PO Box 283
Hamilton Qld 4007
AUSTRALIA
Phone: 1300 266 737

23 Zelanian Street
East Tamaki, Auckland 2013
New Zealand
Phone: 0800 383 695

We will respond to your request for access to personal information we hold about you as soon as we reasonably can, including if we are unable to provide you with access (such as when we no longer hold the information).

We do not impose any charge for a request for access, but we may charge you a reasonable fee for our costs associated with providing you with access and retrieval costs.

For complaints about privacy, we will establish in consultation with you a reasonable process, including time frames, for seeking to resolve your complaint.